Notify us

Contact us, within 30 days of an event, on 087 265 7168  where one of our dedicated claims agents will guide you through the process. Alternatively, you may complete the necessary claim forms and forward to us via  e-mail to: webclaims@ekcapital.co.za

Notify the Police

Notify the Police, where applicable, and they will log the incident and give you a police reference (case number), which we’ll need to process your claim.

Submit documents

The Insurer might need supporting documents together with your completed claim form in order to finilise the claim. To assist you please contact our office where one of our dedicated claims specialists will guide you through the process.

Standard Documents needed are:

     1. Completed claim form

     2. Damage report (if applicable)

     3. A copy of your South African identity document

     4. A description of the incident / accident

     5. The police reference (case number) ( if applicable)

     6. A copy of your South African driver’s license, or a valid SADC license (in the case of a motor accident)

     7. Quotation for the loss, repair (if applicable)